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General sales conditions
SHIPPING AND RETURNS
SHIPPING DETAILS: all U.S. orders of $46 or more (after any discounts have been applied) ship FREE. For orders under $46, a $12 delivery fee applies. • Orders are shipped and delivered on business days only. • A shipping confirmation is emailed to you when your order ships. • Please allow up to 7 business days from the date of shipment for delivery.
GOING GREEN: in our continuing effort to minimize waste and lessen our impact on the environment, your order may be shipped in a previously used shipping box. EXPEDITED SHIPPING: • Charges will be incurred when requesting expedited shipping (anything other standard ground). • Orders requesting expedited shipping placed by 12:00 PM EST will ship the same day. • Orders requesting expedited shipping placed after 12:00 PM EST will ship the following business day.
INTERNATIONAL ORDERS:
• All International orders will be charged shipping. • Customer will be responsible for any customs duties, if applicable. • Please allow 10-15 business days for international delivery.
RETURN POLICY:
• All products must be at least 75% full. • All products must be returned within 30 days of the shipment delivery date. • Return shipping fees are at the customer’s expense. • Please include your receipt in your parcel. • Please send your parcel via a trackable method to ensure that your return is received by Thalgo.
Email: customer-service@thalgousa.com Phone: 1-866-262-7766 Masson LTD,c/o Crossdec 148 A Bryce Blvd. Fairfax, VT 05454 USA
DAMAGES: any damages must be reported to the shipping carrier within 24 hours. Thalgo is not responsible for goods after delivery to carrier. Orders will be insured upon client’s request.
PRIVACY POLICY
WHAT INFORMATION DO WE COLLECT? We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
WHAT DO WE USE YOUR INFORMATION FOR? Any of the information we collect from you may be used in one of the following ways:
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
HOW DO WE PROTECT YOUR INFORMATION? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be accessed only by those authorized with special access rights to our systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE: because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the “My Account” page.
ONLINE PRIVACY POLICY ONLY: this online privacy policy applies only to information collected through our website and not to information collected offline. YOUR CONSENT: by using our site, you consent to our website’s privacy policy. CHANGES TO OUR PRIVACY POLICY: If we decide to change our privacy policy, we will post those changes on this page. CONTACT US: if there are any questions regarding this privacy policy you may contact us using the information below. Email: customer-service@thalgousa.com Phone: 1-866-262-7766 Masson LTD,c/o Crossdec 148 A Bryce Blvd. Fairfax, VT 05454 USA
